Here are a few frequently asked questions that may help you plan your stay at Bossington

What time can I arrive at the property?

The check in time for Bossington is 4pm. It's not possible for you to arrive earlier than this as we'll be busy preparing for your stay. If you think you might be earlier then why not stop at one of the recommended pubs or visit the nearby towns of Minehead or Watchet? 

Does this property require a cautionary deposit?

This property owner may require a cautionary deposit of up to £500 three weeks before your arrival. They will contact you directly to arrange this. More details about cautionary deposits can be found on this link.

Can I have a food delivery to the property?

Yes, you can arrange to have a food delivery to the property when you arrive or during your stay. We ask that delivery slots are made for after the arrival time of 4pm and that you are there to receive the delivery personally. We recommend that you put your name and mobile number on the delivery information. The following shops will deliver to this property: Asda, Sainsburys, Tesco.

Where can I find directions for the property?

All directions are available to view on the My Booking section of the sleeps12 homepage. You'll be able to access these as soon as you have made a booking with us. The address is also on the property page but we recommend that you follow the directions rather than Sat Nav as these can sometimes take you in a strange route. Please ensure that all guests are given the directions before leaving as you may find very little network to access the check in details via 3G or 4G network.

How do I access the property on the day of my stay? Will the owner meet me there or do I have to find the keys?

All of your check-in information is provided for you about 4 weeks before your arrival. You will be emailed a link to this once it is available. You can view this information by logging into the My Booking section of our website, using your booking reference number and your email address. You will then be able to see the owners contact details (for if you are going to be later than 4pm), and details of how to access the key if a key lock is provided.

We are thinking of inviting people over for the day is this allowed at your property?

Unfortunately this is not allowed at any of the sleeps12 properties. This is clearly set out in the Terms and Conditions that should have been read at the time of booking. There is a maximum occupancy for each property that must not be exceeded for insurance purposes and every person who is a guest at the property must be added to the booking including their names and ages. If you think you may have invited people to visit then you must call the office so that relevant permissions can be obtained from the owners of the property. This is due to health and safety regulations as well as insurances.

How should I leave Bossington at the end of my stay? What do I need to do?

We are often asked how the property should be left.
It is important that your departure is before or no later than 10am.
We expect all rubbish and recycling to be left in the bin area allocated for this.
All washing up from your stay should have been done and put away, with the dishwashers loaded with the final load and then turned on before you leave.
The kitchen table and kitchen surfaces to be wiped down.
Any spillages to be cleaned up during your stay.
Please check all the rooms, including the swimming pool, utility, bedrooms etc. to check that nothing is being left behind.
If any furniture has been moved during your stay, please return to its original position (except baby and toddler equipment).
We do not expect any beds to be stripped and all towels etc can be left in the bathrooms.
If the banquet cloths and napkins are used please leave these in the utility area, these are sent off to laundry so no need to wash unless you wish to re-use them during your stay.
We have found that owners are more understanding if any damage is notified to the owner ASAP.
As we don't stay in the property we rely on our guests informing us of anything that you feel is missing from the property or if anything is not working correctly.

If there was a key left for you in a key lock please return this to the key lock ready for the next guests.

You will be emailed a link after your stay to complete your feedback for the property, please do complete this as it helps us to make improvements if needed.

What can we find in the property for us during our stay?

There is enough crockery, cutlery and glasses for a dinner party, Salt and Pepper, Tea, Coffee, Sugar, Washing Up Liquid, Dishwasher Tablets, At least 2 toilet rolls per toilet, Tea Towels, Dish Cloth and Scourer Sponge, Oven Gloves, Kitchen Roll, Kitchen Foil, Cling Film, Bin Bags, 2 in 1 washing tablets, Hand Soap, Welcome pack of Shower Gel, Moisturiser and Bath Soak, All bed linen, cot mattress sheets, bath robes, bath towels and hand towels are supplied.

Is there a BBQ at Bossington?

Yes there are two gas BBQs to the side of the property. You have the use of these all year round. The gas is supplied for you. 

Is there plenty of fridge and freezer space, we have a group of 30 people and we need lots of space as we are staying for a week?

There is an entire room dedicated to fridge and freezer space including upright and chest varieties! There is also fridge and freezer space in both kitchens. 

Are dogs allowed at Bossington?

Yes dogs are allowed. This property accepts a maximum of two dogs charged at £50 each. You can add these to your booking yourself by logging onto the My Booking section of the sleeps12 homepage or call the office and we can add them for you. The payment for the dogs is added to the final payment. 

Is there WiFi at the property?

There is WiFi at the property but please be aware that Bossington is in a rural location and so the speeds may not be as quick as you are used to. More information can be found here. We would recommend that you download anything that you might need before your stay to avoid being disappointed. 

Are there any cots at Bossington?

Unfortunately there are not any cots or toddler beds at this property. If you need to bring your own then that is fine. Please ensure that all infants are placed on the guest list with their age so that we know they are booked in! Do let us know if you are bringing your own cots so that we can add this information to the bedroom configurations for the owner and housekeeper to see.

The gardens are very large at the property are they secure?

The gardens are a really lovely feature of Bossington and very well established. We can not guarentee they are secure as some of the fencing backs onto footpaths. 

Is all of the garden accessible?

Due to the age of the property and its gardens not all of the gardens are wheelchair accessible, there are lots of hidden pathways, stone steps and waterside paths. This is great to explore but may be more tricky for guests with a wheelchair or mobility issues. 

Is there any fencing around the lake?

No, there isnt any fencing around the lake and weter gardens. We must stress that children are supervised at all times while staying at Bossington Hall. 

How do we book EXTRAS that are listed on the website?

It is great that you are looking to further enhance your stay while in this property! Thank you for using one of our recommended suppliers that we have mentioned in our EXTRAS for the property. Please contact them and arrange this. Once it has been arranged you will need to let us know by email or phone call who you have booked, when they are coming and how many people there will be. We need this information for insurance purposes.

Is there SKY TV at Bossington Hall?

There are 8 TVs at this property and have either SKY or Freeview.

We are staying for a whole week are there any washing machines?

Tere are two washing machines and two tumble dryers at this property so ideal for large groups that have been exploring Exmoor! These are located in a seperate laundry room to the side of the property. 

What is in the games room?

This space is great and perferct for younger members of the party. There is a large TV with Freeview, a table football and a pool table.

Can we use the tennis court while we stay?

Yes of course, the owners also provide some tennis rackets for you. Please ensure that you make sure the net is wound up after use and the court left clean, tidy and rackets placed away. If you aren't into working up a sweat on court why not take a spectators role and watch from the thatched pavillion. 

There are 30 people in our party, we are planning on having a celebration meal as it is my mothers 60th Birthday. Will the dining room seat us all?

The dining room is a lovely, spacious room and can comfortably seat all 30 people. This is will be perfect for your mother's brithday celebrations. 

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